Privacy policy

Last Updated: October 15, 2024

This Privacy Policy (“Policy”) applies to information collected by Smitham.store (“Smitham”, “we”, “us”, “our”) in connection with the products and services Smitham offers through its website (collectively, the “Site”). This includes information collected online through our website.

This Policy explains what information may be collected through the Smitham Services, how that information may be used and/or shared with others, how we protect that information, and how you can access and control the use of that information in connection with our business operations and marketing communications. By using the Smitham Services, you consent to the collection, use and disclosure of your information as described in this Policy. If you do not consent, please do not use the Smitham Services.

By visiting our Site, creating an account on our Site, or otherwise providing us with your (or someone else’s) information, you consent to the information processing activities described in this Policy and you acknowledge and confirm that you are permitted to provide us with such information. If you do not agree to this Policy or our Terms of Use, please do not access or use the Site or register for an account on the Site.

1. Use of Personal Information

We use your Personal Information to provide services to you, including: offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you updated about new products, services, and offers.

2. Collection of Personal Information

When you visit Smitham, we collect certain information about your name, contact information, shipping address, email address, date of birth, shopping or browsing behavior, your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that uniquely identifies an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

We share your Personal Information with service providers to help us provide services and perform our contracts with you, for example: We may share your Personal Information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other lawful requests for information we receive, or to protect our rights.

3. Device Information

When you access our Site using Cookies, log files, web beacons and tags, we may collect information such as: your web browser version, IP address, time zone, cookie information, the web pages or products you view, your search terms and how you interact with the Site.

The purpose of collecting this information is to load the Site correctly for you and to perform analysis of how the Site is used to optimize our Site.

4. Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment information, location, device information, email address, and phone number.

We do not directly collect your credit card information to process payments or for customer service purposes. Your credit card information is collected, processed, and stored directly by third-party payment processors in accordance with their terms of use and privacy policies. None of your credit card information is permanently stored with us. However, we may collect your bank account information to process refunds.

Purpose of collection: to provide you with products or services, to perform our contract, to process your payment information, to arrange for shipping and to provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, and, where appropriate, to provide you with information or advertising relating to our products or services.

5. Customer Support Information

Examples of Personal Information collected: name, billing address, shipping address, payment information, email address and phone number.

Purpose of collection: to provide customer support.

6. Minors

This Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address below to request deletion.

7. Retention

When you place an order through the Website, we will retain your Personal Information for storage unless and until you ask us to delete it.

8. Cookies

Cookies are small amounts of information that are downloaded to your computer or device when you visit our Website. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as logging in and region selection). This means that you do not have to re-enter this information each time you return to the website or browse from page to page. Cookies also provide information about how people use the website, for example whether it is their first time visiting or whether they are repeat visitors.

We use cookies to optimize your experience on our Website and to provide our services.

9. Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.

10. Contact

For more information about our privacy policy, if you have any questions or would like to make a complaint, please contact us at:

E-mail: [email protected]

Address: 212 Illinois 25, East Dundee, IL 60118, USA

Working hour: 8:00 AM – 6:00 PM (CST) | Monday – Friday