Return and Refund Policy
We at Smitham.store are committed to providing our customers with the highest quality products and the best shopping experience. If you are not satisfied with your purchase, we are happy to assist you with your return and refund process. Here is our return and refund policy:
1. Return Request Period – 30 Days
You may request to return your item within 30 days of receipt.
After 30 days, we regret that we cannot accept your return or refund request.
2. Return Conditions
To be accepted for a return, your item must meet the following conditions:
- Item must be unused, unwashed or damaged.
- Item must be in its original packaging and tags.
- Item must be returned in its original condition, with accessories and gifts (if any).
Note: We do not accept returns for items that are used, damaged, or missing components such as packaging or labels.
3. Return Process
To request a return, please follow these steps:
Contact Us: Send a return request to [email protected] with your order number and reason for return.
Get Instructions: We will respond within 30 business days and provide a return address.
Shipping: Carefully package the item and return it to the address provided. You will be responsible for return shipping costs, unless the item is defective or damaged by the manufacturer.
4. Refund
Once we receive your return, we will inspect the item and notify you of the results:
If the item qualifies for a return, we will refund your original payment method within 30 business days.
Note: Refund times may vary depending on your bank or payment provider’s processes.
5. Canceling Orders
You can cancel your order within 24 hours of placing it. After this time, the order will be processed and cannot be canceled.
To cancel your order, please contact us via email at [email protected].
6. Delayed or Missing Refund
If you have not received your refund, please first check your bank account.
Then, contact your credit card company as it may take some time before the refund is officially credited.
Finally, contact your bank. There is usually a processing time before the refund is posted.
If you have followed all of the steps above and have not received your refund, please contact us via [email protected] for assistance.
7. Contact
E-mail: [email protected]
Address: 212 Illinois 25, East Dundee, IL 60118, USA
Working hour: 8:00 AM – 6:00 PM (CST) | Monday – Friday